Terms of service
Milk Box (Pty) Ltd t/a Tau Supplies — Registration No: K2019149125 |
Physical address: 109 Van Riebeeck Avenue. Edenvale. 1609
Email: laurence@tausupplies.co.za
Last updated: 31/08/2026
The above disclosures are made in compliance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. Introduction
1.1 These Terms & Conditions ("Terms") govern your use of www.tausupplies.co.za (the "Website") and all purchases of goods from Tau Supplies ("we", "us", "our") through the Website.
1.2 By registering an account, placing an order, or otherwise using the Website, you agree to these Terms, together with our Shipping & Delivery Policy, Returns & Refunds Policy, and Privacy Policy, which are incorporated by reference.
1.3 These Terms are subject to the Consumer Protection Act 68 of 2008 ("CPA") and ECTA where applicable. Nothing in these Terms excludes rights that cannot lawfully be excluded.
2. Who May Purchase
2.1 You must be 18 years or older and capable of concluding a legally binding agreement.
2.2 We supply both individual customers and business/trade customers (cafés, restaurants, retailers, offices). Trade account terms, including any credit facilities, are subject to separate approval and, where applicable, a separate credit agreement.
3. Products and Availability
3.1 We supply coffee, beverage, and related café products sourced from third-party producers and suppliers. Product images are for illustration; packaging and appearance may vary as suppliers update their products.
3.2 All orders are subject to availability. Certain products, particularly fresh and perishable items, may be subject to minimum order quantities or lead times, which will be indicated on the product page or communicated before your order is confirmed.
3.3 We may discontinue any product or amend the product range at any time.
4. Pricing
4.1 All prices are quoted in South African Rand and, unless clearly stated otherwise, Include VAT at the prevailing rate.
4.2 Prices may change without notice, but changes will not affect orders already accepted and paid for.
4.3 In the event of an obvious pricing error on the Website, we are not obliged to sell at the incorrect price. If you have already paid, we will notify you and offer the correct price or a full refund.
5. Orders and Formation of Contract
5.1 Placing an order constitutes an offer to purchase. A binding agreement comes into existence only when we accept your order by dispatching the goods or expressly confirming acceptance, whichever occurs first. An automated order acknowledgement does not constitute acceptance.
5.2 We may decline or cancel any order prior to dispatch, including where stock is unavailable or a pricing error has occurred, in which case any payment received will be refunded in full.
6. Payment
6.1 Payment may be made by credit/debit card, instant EFT, direct EFT. Orders are dispatched only once payment has been received in full and reflects in our account, except for approved trade credit accounts.
6.2 Card payments are processed by Stitch Money Proprietary Limited over a secure, encrypted connection. We do not store your full card details.
6.3 For approved credit account customers, payment is due within [30] days of statement/invoice. Overdue amounts may attract interest at [the prime rate + 2% / rate per your credit agreement], and we may suspend supply while an account is in arrears.
7. Delivery, Risk, and Ownership
7.1 Delivery is governed by our Shipping & Delivery Policy.
7.2 Risk in the goods passes to you on delivery or collection. Ownership passes on receipt of full payment.
8. Returns and Warranties
8.1 Returns, refunds, and product warranties are governed by our Returns & Refunds Policy, which gives effect to your rights under section 44 of ECTA (7-day cooling-off) and section 56 of the CPA (6-month implied warranty of quality), where those Acts apply.
8.2 Manufacturer warranties on equipment (e.g. grinders, machines) are in addition to, and do not replace, your statutory rights.
9. Product Information, Allergens, and Storage
9.1 We take care to reproduce supplier product information accurately, but product formulations, ingredients, and allergen information may change. Always check the physical product label before use. If you have specific allergen requirements, contact us before ordering.
9.2 You are responsible for storing goods according to their labelled storage instructions after delivery. We are not liable for deterioration caused by improper storage or handling after risk has passed to you.
9.3 Where you resell goods purchased from us, you are responsible for complying with all laws applicable to your own business, including food safety, labelling, and consumer protection requirements.
10. Website Use
10.1 You may not use the Website unlawfully, attempt to gain unauthorised access to it, scrape its content, or introduce malicious code.
10.2 All content on the Website (text, images, logos, product descriptions) is our property or used under licence, and may not be reproduced without written permission. Third-party trademarks appearing on products remain the property of their owners.
10.3 You are responsible for keeping your account login details confidential and for all activity under your account.
11. Limitation of Liability
11.1 To the extent permitted by law (and without limiting your rights under the CPA), we are not liable for any indirect, special, or consequential loss, including loss of profits or business interruption, arising from the use of the Website or the supply of goods.
11.2 Our total liability for any claim arising from a sale is limited to the purchase price of the goods concerned, except where the CPA provides otherwise (including section 61 liability for harm caused by unsafe or defective goods, which is not excluded).
11.3 We do not warrant that the Website will be uninterrupted or error-free.
12. Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including strikes, riots, disasters, pandemics, courier failures, supplier failures, or interruptions to electricity or telecommunications (including load shedding).
13. Privacy
Your personal information is processed in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).
14. Disputes and Governing Law
14.1 These Terms are governed by the laws of the Republic of South Africa.
14.2 We would prefer to resolve any complaint directly — please contact us first at laurence@tausupplies.co.za If a dispute cannot be resolved, you may (where the CPA applies) refer it to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission, or the parties may approach a court of competent jurisdiction.
15. General
15.1 If any provision of these Terms is unenforceable, the remainder remains in force.
15.2 We may amend these Terms from time to time. The version published on the Website at the time you place an order applies to that order.
15.3 A copy of these Terms may be requested at any time and will be provided in a retrievable form as required by ECTA.