Refund policy


Returns & Refunds Policy
Milk Box (Pty) Ltd t/a Tau Supplies — Registration No: K2019149125 |
Created: 15/07/20256

This policy is drafted to comply with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in this policy limits any rights you have under those Acts.

Note on business customers: Certain CPA protections apply only to consumers as defined in the Act. Where you purchase as a juristic person (company/CC) with an asset value or annual turnover of R2 million or more, the CPA may not apply to your purchase, and returns are then governed by our Terms & Conditions and this policy as a matter of contract.


1. ECTA Cooling-Off Period (Change of Mind)

Because purchases on this website are concluded electronically, you may cancel your order within 7 (seven) days after delivery without reason and without penalty, in terms of section 44 of ECTA, subject to the following:

  • You will be refunded the purchase price of the returned goods; the direct cost of returning the goods is for your account;

  • Goods must be returned unused, in their original, unopened packaging, and in a re-saleable condition;

  • The cooling-off right does not apply to perishable or consumable goods (e.g. roasted coffee, milk and dairy alternatives, syrups, baked goods, or any foodstuff) once their packaging or seals have been opened, or where the goods by their nature cannot be returned (section 42(2) of ECTA).


2. Defective, Damaged, or Incorrect Goods

In terms of section 56 of the CPA, all goods are sold with an implied warranty of quality. If goods are defective, unsafe, or not fit for their intended purpose, you may return them within 6 (six) months of delivery, and we will, at your election:

  • Repair the goods (where applicable);

  • Replace the goods; or

  • Refund the full purchase price.


Return shipping for defective, damaged, or incorrectly supplied goods is for our account.

Please report damaged or incorrect deliveries within 3 business days of receipt at laurence@tausupplies.co.za, including your order number and photographs of the goods and packaging.


3. Perishable Goods and Shelf Life

Given the nature of food and beverage products:

  • We guarantee that all goods are dispatched with a reasonable remaining shelf life. If you receive goods past, or unreasonably close to, their best-before date, we will replace or refund them.

  • Claims relating to spoilage of perishable goods must be made within [48 hours] of delivery, as spoilage after this period may result from storage conditions beyond our control.

  • Roasted coffee is a fresh product; variations in roast date within our stated freshness window do not constitute a defect.


4. Goods Excluded from Change-of-Mind Returns

For food safety and hygiene reasons, the following cannot be returned unless defective:

  • Any food or beverage product with broken seals or opened packaging;

  • Perishable and short-dated goods;

  • Goods that have been stored, handled, or used contrary to their storage instructions;

  • Special-order, custom-branded, or specifically procured items (e.g. private-label or custom-printed products ordered at your request).


5. How to Return Goods

  1. Email laurence@tausupplies.co.za with your order number, the items you wish to return, the reason, and photographs where relevant.

  2. We will issue a return authorisation and, where the return is for our account, arrange courier collection.

  3. Goods must be adequately packaged for return transit. Goods damaged in return transit due to inadequate packaging may not qualify for a refund.

  4. Once received and inspected, we will process the applicable refund, replacement, or credit within 10 business days.


6. Refund Method

Refunds are made using the same payment method used for the original purchase, unless otherwise agreed. For trade account customers, refunds may be processed as a credit to your account at your election.


7. Contact

Returns queries: laurence@tausupplies.co.za
Physical returns address: 109 Van Riebeeck Avenue, Edenvale, 1609